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Customer Service Advisor

Tomlinson manufacture foil blocking and embossing plates for the printing trade. We manufacture products on a quick turnaround for both domestic and overseas customers. Our ideal person will have experience of a manufacturing environment and can handle customer contact in both a service and sales environment. You will be a point of contact for customers with queries regarding products, orders, costs and delivery dates.

You will also be used to working in a pressurised environment with the ability to provide high quality customer service.

Duties will include:

  • Liaising with customers on correct product usage.
  • Generating estimates.
  • Contacting customers to obtain missing information or answer queries.
  • Processing product orders received via email from our customers.
  • Generating detailed technical specification sheets to enable our manufacturing department to produce items to the customers’ requirements.
  • Ensuring the order arrives on time with the customer.
  • Assisting the sales team by handling calls from potential new customers.

Requirements

  • A background in print or engineering would be a distinct advantage.
  • Able to understand technical drawings and/or graphic artwork.
  • Good organisational and multi-tasking skills.
  • A good working knowledge of B2B channels, eg. Mailchimp, Linkedin, Instagram, Twitter.
  • Ability to work to tight deadlines.
  • Knowledge Microsoft Office Suite with a comprehensive knowledge of Excel.
  • Basic knowledge of Adobe Creative Suite although training available for the right applicant.
  • Good written and conversation skills are essential.
  • Full UK driving licence.

Qualifications

Ideally educated to degree level.

Previous experience in a sales environment.

Knowledge of printing procedures and terminology would be an advantage.


To apply please send your CV and covering letter to hello@tomlinsonlimited.co.uk